VDC providers heard from Jennifer Beck and Penny Smith from Bay Aging on their process for managing VDC invoices to support timely billing during the third VDC Office Hour Session, Managing VDC Invoices and Supporting Timely Billing. Key takeaways from this session include:

• Submit VDC invoices electronically to reduce the likelihood of rejections.
  • The U.S. Department of Veteran Affairs has resources on common billing issues and rejections that may arise during the billing and invoicing process, which includes information on finding explanations for rejected claims codes and a fact sheet on preventing paper claims rejections.

• Submit VDC invoices no later than 30 days after the end of the month.
  • The sooner an invoice is submitted, the faster the VDC provider is likely to be paid for their services. Minimize instances where VDC invoices for multiple months are submitted simultaneously to the VAMC.
• Share all Veterans’ spending reports with options counselors and FMS staff to help Veterans stay on track with their budget usage as VDC invoices are being prepared and submitted.
  • Captured data should be immediately entered into the monthly services report to ensure accuracy and budget compliance.

What best practices does your organization have to share for managing VDC invoices to support timely billing?