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De-Escalation & Person-Centered Practices
This tip sheet explains how to approach de-escalation in a person-centered way.
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Person-Centered Practices 101
This tip sheet explains what person-centered practices are and provides examples.
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Practicing Person-Centered Care Under Pressure
This tip sheet explains what person-centered care is and how to manage competing priorities.
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February 9, 2026
Here is today’s Monday Mailer for you: ACL Launches Prize Competition for Responsible AI Solutions to Strengthen Caregiving at Home The Administration for Community Living (ACL) launched Phase 1 of…
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February 2, 2026
Here is today’s Monday Mailer for you: Maryland MPA Annual Report Maryland launched its Multisector Plan on Aging (MPA), Longevity Ready Maryland, in 2025 and just released its first annual report.…
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Oregon’s PCC Standards
Hello everyone - Following up on our PCC intensive discussion from 1/7/26, here is the link to Oregon's PCC standards, shared in the small breakout room: https://www.oregon.…
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January 26, 2026
Here is today’s Monday Mailer for you: State Innovation: California No Wrong Door Navigation California launched a pilot program, Cal Community Connect,…
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Tips and Resources: Person Centered Practices Knowledge, Skills, and Abilities for Community Care Hubs
Organized by competency domain, this resource provides quick tips and resources to help frontline staff connected to Community Care Hubs implement person-centered practices in their daily work.
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Person Centered Practices Knowledge, Skills, and Abilities for Community Care Hubs
To provide the most person-centered support, frontline staff connected to Community Care Hubs need to have specific knowledge, skills, and abilities (KSAs) as described in this resource.
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January 20, 2026
Here is today’s Monday Mailer for you (on a Tuesday!): Responding to Challenging Client Contacts: Practices from the I&R/A Field ADvancing States’ issue brief,…
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Contact Us
To contact the ACL/Technical Assistance team, please email: NoWrongDoor@acl.hhs.gov
