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California: Person-Centered Practices Primer
The California Department of Aging (CDA) created this primer which highlights the person-centered practices in No Wrong Door (NWD) Systems for long-term services and supports (LTSS).…
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PA Link: Person-Centered Counseling Operational Guide and Assessment Form
The Pennsylvania Link to Aging and Disability Resource Office (ADRO) designed the Person-Centered Counseling (PCC) program in order to better guide Pennsylvanians on the wide range of public and…
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Indiana: D-SNP Care Coordination Orientation
Description: Through an Administration for Community Living (ACL) No Wrong Door (NWD) Business Case grant, Indiana demonstrated that 1) person-centered counselors (PCCs) help individuals who need…
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Indiana: Care Transitions Program Pitch Deck for Hospitals
Description: Through an Administration for Community Living (ACL) No Wrong Door (NWD) Business Case grant, Indiana demonstrated that 1) person-centered counselors (PCCs) help individuals who need…
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Indiana: Care Transition Process Flow
Description: Through an ACL NWD Business Case grant, Indiana demonstrated that 1) person-centered counselors help individuals access HCBS and avoid institutional care in a nursing facility;…
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New Hampshire: NWD Data Collection Form
Description: The NH Data Collection Form is used by the ADRC (i.e., Service Link) statewide network in their Refer7 database. The data collection form can help improve the consistency of the…
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Wisconsin: Options Counseling ADRC Operations Manual
Description: This section of the Wisconsin Department of Health Services' ADRC operations manual provides information on the state's options counseling standards,…
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Wisconsin: Options Counseling Supervisor Observation and Support Tool and Guide
Description: The Wisconsin Department of Health Services developed an Options Counseling Supervisor Observation and Support Tool with an accompanying guide.…
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Wisconsin: Better Serving Private Pay Clients
Description: The Wisconsin ADRC/NWD System has been a leader in providing options counseling to help people use their own resources wisely and avoid or prevent reliance on publicly funded LTSS.…
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Wisconsin: Follow-Up Embedded as a Key Component of Practice
Description: Wisconsin learned the value of follow-up with evidence from consumer satisfaction research. Through consumer satisfaction surveys (including thousands of phone interviews) and site…
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Washington: Person-Centered Options Counseling Standards
Description: Community Living Connections (CLC), Washington State’s NWD System, adopted person-centered options counseling standards driven by person and family-centered practice.…
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Virginia: Options Counseling Standards
Description: Virginia formed a statewide council made up of many stakeholders, including Centers for Independent Living (CILs), Area Agencies on Aging (AAAs), people with disabilities,…
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Oregon: Department of Aging and People with Disability's Vision for a Person-Centered Culture: Summary of Onsite Meeting and Process
Description: This report memorializes Oregon Department of Aging's first activity under the NCAPPS grant, where they worked together with key staff and stakeholders to learn about Charting the…
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To contact the ACL/Technical Assistance team, please email: NoWrongDoor@acl.hhs.gov