Wisconsin: Better Serving Private Pay Clients

Description: The Wisconsin ADRC/NWD System has been a leader in providing options counseling to help people use their own resources wisely and avoid or prevent reliance on publicly funded LTSS. Less than 10 percent of the overall ADRC client contacts occur with people who are eligible for a publicly funded long-term program. The majority of client contacts include the discussion of community resources that people can purchase with their own funds. Wisconsin has worked with an evaluation firm, Analytic Insight, to examine how the ADRC meets the needs of people who pay privately for services. A 2014 study revealed key insights on the financial situation of private pay clients, under what circumstances they contacted the ADRC, and what value they felt the ADRC provided in planning for current and future needs. They also developed tools available in four languages to guide conversations about future planning.

Click here to access the Next Steps: My Planning Guide resource: https://www.dhs.wisconsin.gov/publications/p0/p00498.pdf

Click here to access the Considering a Move? The Cost Calculator Can Help resource: https://www.dhs.wisconsin.gov/publications/p0/p00546.pdf

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Contact Us

To contact the ACL/Technical Assistance team, please email: NoWrongDoor@acl.hhs.gov