Description: The Wisconsin Department of Health Services developed an Options Counseling Supervisor Observation and Support Tool with an accompanying guide. The tool is designed to be used while observing the service of options counseling, with each section outlining key competencies that should occur during that portion of the conversation with the customer.

Click here to access the tool: https://www.dhs.wisconsin.gov/forms/f02861.docx

Click here to access the accompanying guide: https://www.dhs.wisconsin.gov/publications/p00885.pdf