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March 23, 2026
Here is today’s Monday Mailer for you: Texas Medicaid Administrative Claiming Texas was approved by the Centers for Medicare & Medicaid Services (CMS) to conduct Medicaid Administrative Claiming…
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Wisconsin: ADRC and Tribal Agency Partnerships
Wisconsin has established strong, collaborative partnerships between its Aging and Disability Resource Centers (ADRCs) and 11 Tribal partner agencies. These collaborations are designed to expand…
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VDC Wage Workbook and Tool
Veterans, as employers, have the right to determine and establish hourly rates to pay their employees. There is a range of services that a Veteran may be paying an employee to assist them with…
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VDC Educational Webinar - March 2026
These are the materials from the VDC Educational Webinar hosted on March 17, 2026. View the recording here.
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March 16, 2026
Here is today’s Monday Mailer for you: National Senior Nutrition Month March is National Senior Nutrition Month, the perfect time to talk about the importance of healthy nutrition and its effect on…
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March 9, 2026
Here is today’s Monday Mailer for you: Housing and Services Resource Center Webinar The Housing and Services Resource Center is hosting a webinar on “Integrated Service Coordination Models for…
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Person-Centered Practices 101 Webinar Slides
This webinar provides a foundational overview of person-centered approaches, identifies tips for practicing person-centered care, and outlines resources to further support SMP, SHIP,…
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March 2, 2026
Here is today’s Monday Mailer for you: New York Shows Impressive Results with Custom No Wrong Door Training Program New York State Office for the Aging (NYSOFA) worked with the Center for Aging and…
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February 23, 2026
Here is today’s Monday Mailer for you: Nevada: Leveraging No Wrong Door Governance to Support Continuous Quality Improvement Nevada developed a Monitoring and Evaluation (M&E) Framework for their No…
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February 17, 2026
Here is today’s Monday Mailer for you (on a Tuesday!): Wisconsin ADRC Marketing Campaign and Radio Show: Dementia Detectives Wisconsin Department of Health Services ran a marketing campaign to raise…
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Nevada: Leveraging No Wrong Door Governance for a Monitoring and Evaluation Framework to Support Continuous Quality Improvement
Nevada's lead No Wrong Door entity, the Aging and Disability Services Division (ADSD), used their No Wrong Door system grant to develop a Monitoring and Evaluation (M&E) Framework for their Nevada…
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De-Escalation & Person-Centered Practices
This tip sheet explains how to approach de-escalation in a person-centered way.
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Person-Centered Practices 101
This tip sheet explains what person-centered practices are and provides examples.
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Practicing Person-Centered Care Under Pressure
This tip sheet explains what person-centered care is and how to manage competing priorities.
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February 9, 2026
Here is today’s Monday Mailer for you: ACL Launches Prize Competition for Responsible AI Solutions to Strengthen Caregiving at Home The Administration for Community Living (ACL) launched Phase 1 of…
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February 2, 2026
Here is today’s Monday Mailer for you: Maryland MPA Annual Report Maryland launched its Multisector Plan on Aging (MPA), Longevity Ready Maryland, in 2025 and just released its first annual report.…
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Oregon’s PCC Standards
Hello everyone - Following up on our PCC intensive discussion from 1/7/26, here is the link to Oregon's PCC standards, shared in the small breakout room: https://www.oregon.…
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January 26, 2026
Here is today’s Monday Mailer for you: State Innovation: California No Wrong Door Navigation California launched a pilot program, Cal Community Connect,…
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Tips and Resources: Person Centered Practices Knowledge, Skills, and Abilities for Community Care Hubs
Organized by competency domain, this resource provides quick tips and resources to help frontline staff connected to Community Care Hubs implement person-centered practices in their daily work.
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Person Centered Practices Knowledge, Skills, and Abilities for Community Care Hubs
To provide the most person-centered support, frontline staff connected to Community Care Hubs need to have specific knowledge, skills, and abilities (KSAs) as described in this resource.
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January 20, 2026
Here is today’s Monday Mailer for you (on a Tuesday!): Responding to Challenging Client Contacts: Practices from the I&R/A Field ADvancing States’ issue brief,…
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January 12, 2026
Here is today’s Monday Mailer for you: AARP Public Policy Institute: How States Can Support Family Caregivers Under Medicaid’s Community Engagement Requirements The recently enacted One Big Beautiful…
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January 5, 2026
Here is today’s Monday Mailer for you: Person-Centered Counseling (PCC) Intensive We are pleased to announce that the No Wrong Door Resource Center is hosting a Person-Centered Counseling (PCC)…
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December 22, 2025
Here is today’s Monday Mailer for you: Person-Centered Counseling (PCC) Intensive Opportunity We are pleased to announce that the No Wrong Door Resource Center is hosting a Person-Centered Counseling…
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December 15, 2025
Here is today’s Monday Mailer for you: Person-Centered Counseling (PCC) Intensive Opportunity We are pleased to announce that the No Wrong Door Resource Center is hosting a Person-Centered Counseling…
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Contact Us
To contact the ACL/Technical Assistance team, please email: NoWrongDoor@acl.hhs.gov