One challenge for our CCH is that health plans we are working with require us to document in their system. That means that our team members are having to document in multiple systems and double documenting in many cases. 

We use a platform called Welld Health.  Happy to link you to them- or give you a demo of our custom built system.

@Fran would the plans be open to you providing reports instead of documentation in their system? We negotiate our contracts in that way. Explain that it is an administrative burden to your network.- see if they would be willing to discuss different options.

Hi Nikki-thanks for the suggestion. We are providing care management and doing assessments on behalf of the plans. So all of the documentation needs to be in the plan's system. When we contact the plan members we don't say we are Bay Aging. We say we are the name of their health plan. 

Our concern is to not only have a system to address our needs to meet contract requirements but have agency/CCH policies related to the use of such systems. This have become a major issue for us. Plans require a comprehensive list of policies related to sharing information as well a IT security.  Our policies have always addressed our Federal and State requirements but Health Partners require far more.