Here is today’s Monday Mailer for you (on a Tuesday!):

Responding to Challenging Client Contacts: Practices from the I&R/A Field

ADvancing States’ issue brief, “Responding to Challenging Client Contacts: Practices from the Information and Referral/Assistance Field”, includes information on policies, procedures, and other resources and support provided by Information and Referral/Assistance (I&R/A) agencies to assist specialists with challenging call situations. I&R/A is a critical component of a robust No Wrong Door system.

The brief captures survey responses (and select follow-up interviews) from the 2023 I&R/A National Survey that reflect I&R/A specialists' job responsibilities, demand for services, and agency or organization training on challenging client contacts. It draws on the experiences of I&R/A programs to offer approaches and practices for responding to challenging client contacts and supporting staff. Read the brief here.

New Hampshire PCC Standards & Value Statements

New Hampshire shared drafts of two Person-Centered Counseling (PCC) Shared Standards and Value Statements resources. These tools can be used to facilitate conversations about person-centered culture and services, leadership, eligibility and service access, quality and innovation, and finance. View New Hampshire’s resources here. To access other state resources or share your own, check out the TA Community Discussion Board where you can engage in conversations, ask questions, and learn from your peers. You must register to view and post on the discussion board.

NASHP Webinar: How States Are Implementing the National Strategy to Support Family Caregivers

The National Academy for State Health Policy (NASHP) is hosting a webinar on February 5th from 2:00-3:30pm ET on, "How States are Implementing the National Strategy to Support Family Caregivers." In this webinar, attendees will learn about new and ongoing activity to support the 2022 National Strategy to Support Family Caregivers at the federal and state levels from the four states (California, Massachusetts, Maryland, and Wisconsin) that received the first ACL state caregiving implementation grants. Register for the webinar here.

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We hope you find these resources helpful! See you next Monday!