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Wisconsin: Memorandum of Understanding (MOU) Template
Description: The Wisconsin Department of Health Services has developed a sample MOU for use between the state's ADRCs and 211. Each of WI's 48 ADRCs has its own MOU with 211 using this template as a…
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New York: NY Connects - Your Link to Long Term Services and Supports Slide Deck
Description: This slide deck was created by the New York Office for the Aging for the NWD System Business Case Toolkit to make a case for No Wrong Door with managed care plans as the audience.…
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Wisconsin: Options Counseling - The Power of a Personalized Experience
Description: This infographic was created by the Wisconsin Department of Health Services for the NWD System Business Case Toolkit to make a case for No Wrong Door with legislators and other…
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Oregon: Providing High-Value Aging and Disability Services Infographic
Description: This infographic was created by the Aging and Disability Resource Connection (ADRC) of Oregon for the NWD System Business Case Toolkit to make a case for No Wrong Door with state…
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Nevada: COVID-19 Aging Network (CAN) Rapid Response Plan
Description: The Nevada aging network developed a COVID Rapid Response Plan to mobilize its statewide network of aging service providers, along with the state’s universities, volunteers,…
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ACL: No Wrong Door Fact Sheet
Description: This brief fact sheet provides an overview of the No Wrong Door (NWD) System and definitions of the four NWD Key Functions: 1) Public Outreach & Coordination with Key Referral Sources;…
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ACL: Social Connectedness Template for ADRC/NWD Systems
Description: ADRCs and NWD Systems may use this template on social connectedness to edit with their own state/local information for public dissemination.…
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ACL: Foreword + Introduction
Description: The Foreword provides background information on the NWD System and how the Business Case Toolkit was developed. The Introduction provides an overview of the Toolkit and how it can be…
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ACL: Section 1: Getting Started: A Focus on Governance
Description: Governance is a foundational element to planning and execution. This section provides steps and resources for securing a state’s governance structure around the NWD System.…
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ACL: Section 2: Completing an Environmental Scan to Identify Potential Partners and Community Trends
Description: Understanding your own NWD System products and services and how these products and services support the broader health and social service delivery system are fundamental steps to…
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ACL: Section 3: Developing a Compelling Value Proposition
Description: Building partnerships starts with building relationships. When approaching a new partner, it helps to know your value and how that value can impact the needs of the potential partner.…
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ACL: Section 4: Managing Finances and Evaluating Contracts
Description: Moving your relationship to a formal partnership requires an understanding of how to price your products and services as well as how to contract with providers and health plans.…
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ACL: Section 5: Developing a Marketing and Communication Strategy
Description: Constructing messages and marketing tools can drive change and help you to refine your value proposition and establish critical relationships.…
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ACL: Section 6: Successful Engagement with Potential Partners
Description: Once partnerships are developed, meaningful ongoing engagement is critical to success. This section provides promising practices and lessons learned for initiating partnerships and…
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ACL: Section 7: Delivering and Evaluating Success
Description: Measuring success is critical to change. Evaluating the impact of the NWD System requires planning, data collection, and review to ensure that you are moving toward your established…
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ACL: Section 8: The Business Plan
Description: The work you accomplish throughout this toolkit should culminate in a Business Plan detailing your long-term strategies for maintaining, growing,…
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ACL: Appendices
Description: These appendices include materials that may help grantees investigate and prepare materials to pursue a partnership with a single target audience in the short-term (micro-view of…
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CDC: Crisis and Emergency Risk Communication: By Leaders for Leaders
Description: This book gives leaders the tools to navigate the harsh realities of speaking to the public, media, partners and stakeholders during an intense public-safety emergency,…