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Wisconsin: Follow-Up Embedded as a Key Component of Practice
Description: Wisconsin learned the value of follow-up with evidence from consumer satisfaction research. Through consumer satisfaction surveys (including thousands of phone interviews) and site…
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Washington: Person-Centered Options Counseling Standards
Description: Community Living Connections (CLC), Washington State’s NWD System, adopted person-centered options counseling standards driven by person and family-centered practice.…
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Virginia: Options Counseling Standards
Description: Virginia formed a statewide council made up of many stakeholders, including Centers for Independent Living (CILs), Area Agencies on Aging (AAAs), people with disabilities,…
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Oregon: Department of Aging and People with Disability's Vision for a Person-Centered Culture: Summary of Onsite Meeting and Process
Description: This report memorializes Oregon Department of Aging's first activity under the NCAPPS grant, where they worked together with key staff and stakeholders to learn about Charting the…
Includes both person-centered planning and counseling