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ACL: No Wrong Door Fact Sheet
Description: This brief fact sheet provides an overview of the No Wrong Door (NWD) System and definitions of the four NWD Key Functions: 1) Public Outreach & Coordination with Key Referral Sources;…
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Charting the LifeCourse Nexus: Tips Sheets for No Wrong Door Systems
Description: These tips sheets developed by the Charting the LifeCourse Nexus provides an overview of how and why to use the Integrated Supports Star as well as the Trajectory and Mapping…
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ACL: No Wrong Door Key Elements
Description: The Elements in this document reflect the cumulative experience and learnings from these investments and are designed to provide all states with a framework for developing “high…
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ACL: No Wrong Door System Principles
Description: Complementing the No Wrong Door (NWD) Key Elements, the NWD Principles provide guidance for entities seeking to adopt the fundamentals of NWD philosophy within their organization’s…
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ACL: Vaccine Outreach and Person-Centered Decision Support Desk Reference
Description: This one-page desk reference includes person-centered practices for vaccine communication. ADRC/NWD Systems can use this resource to guide staff through discussions with individuals…
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Person-Centered Counseling Training Course - Free Access to Course 1!
Person-centered counseling (PCC) allows individuals to be engaged in the decision-making process about their options, preferences, values, and financial resources.…
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ACL: No Wrong Door Schematic
Description: This schematic lists the four key elements (i.e., State Governance and Administration, Public Outreach and Coordination with Key Referral Sources, Person-Centered Counseling,…
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PA Link: Person-Centered Counseling Operational Guide and Assessment Form
The Pennsylvania Link to Aging and Disability Resource Office (ADRO) designed the Person-Centered Counseling (PCC) program in order to better guide Pennsylvanians on the wide range of public and…
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ACL: Evolution of ADRC/NWD System Vision
Description: This diagram depicts the evolutionary timeline of the ADRC/NWD System vision with corresponding activities included for each date.
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Washington: Person-Centered Options Counseling Standards
Description: Community Living Connections (CLC), Washington State’s NWD System, adopted person-centered options counseling standards driven by person and family-centered practice.…
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ACL: Course Content for Person-Centered Counseling Training Program
Description: The six courses for the ACL person-centered counseling training program is available for download on the PCC page of the ACL NWD website. A brief description of the content covered for…
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Proactive Vaccine Outreach Strategy: Missouri: COVID-19 Toolkits and Technology Workshops
Key Partners: ADRCs, State Unit on Aging, UCEDD, Division of Developmental Disabilities, MoHealth Net (Medicaid), Assistive Technology Program The UCEDD in Missouri has been disseminating COVID-19…
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ACL: PCC Infographic
Description: This infographic illustrates how states can build their person-centered counseling function through No Wrong Door (NWD) Systems to advance person-centered practices.
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ACL: NWD Person-Centered Counseling Defined
The No Wrong Door (NWD) Person-Centered Counseling (PCC) one-pager covers the definition, components, key concepts, and status of PCC. It also includes PCC resources from multiple states.
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Virginia: Options Counseling Standards
Description: Virginia formed a statewide council made up of many stakeholders, including Centers for Independent Living (CILs), Area Agencies on Aging (AAAs), people with disabilities,…
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Person-Centered Thinking Toolkit
The Office of Healthcare Information and Counseling (OHIC) is pleased to announce a new Person-Centered Thinking (PCT) Toolkit. The PCT toolkit was developed by the National Center on Advancing…
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Wisconsin: Options Counseling ADRC Operations Manual
Description: This section of the Wisconsin Department of Health Services' ADRC operations manual provides information on the state's options counseling standards,…
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ADRCs Poised to Provide Person-Centered Counseling on COVID-19 Risks and Vaccine Decision-Making
Person-centered counseling is all about facilitating informed decision making. Through the use of person-centered counseling, the NWD System will empower individuals to make informed choices about…
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Indiana NWD Business Case: Person-Centered Counseling and Care Transition Intervention
Through an Administration for Community Living (ACL) No Wrong Door (NWD) Business Case grant, Indiana demonstrated that 1) person-centered counselors (PCCs) help individuals who need long term…
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AARP: ADRC/No Wrong Door 2020 Key Takeaways
Description: This report that highlights state progress toward establishing a high-performing ADRC/NWD System by comparing results from the previous Scorecard and highlighting key themes.…
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AARP: No Wrong Door: Person- and Family-Centered Practices in Long-Term Services and Supports
Description: This paper presents examples of how seven states are promoting person- and family-centered practice. A toolkit of resources and contacts for states to learn more and a checklist that…
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Virginia No Wrong Door Summit: Think.Innovate.Activate
Virginia No Wrong Door (NWD) hosted the NWD Summit: Think.Innovate.Activate on Wednesday, April 19th at Maymont Park in Richmond, VA. The NWD Summit focused on opportunities to learn about No Wrong…
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NQF: Person Centered Planning and Practice Final Report
Description: This report documents the effort to address long-term services and supports (LTSS) that are predicated on a person’s needs, preferences, goals, and desires.…
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New Hampshire: Care Transitions from Facility to Home During the COVID-19 Pandemic
Key Partners: ADRCs, hospital discharge planners, New Hampshire Care Collaborative The Aging and Disability Resource Centers (ADRCs) in New Hampshire (called ServiceLinks) have a long history of…
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Indiana: D-SNP Care Coordination Orientation
Description: Through an Administration for Community Living (ACL) No Wrong Door (NWD) Business Case grant, Indiana demonstrated that 1) person-centered counselors (PCCs) help individuals who need…
Includes both person-centered planning and counseling