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ACL: No Wrong Door Fact Sheet
Description: This brief fact sheet provides an overview of the No Wrong Door (NWD) System and definitions of the four NWD Key Functions: 1) Public Outreach & Coordination with Key Referral Sources;…
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Charting the LifeCourse Nexus: Tips Sheets for No Wrong Door Systems
Description: These tips sheets developed by the Charting the LifeCourse Nexus provides an overview of how and why to use the Integrated Supports Star as well as the Trajectory and Mapping…
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ACL: No Wrong Door System Principles
Description: Complementing the No Wrong Door (NWD) Key Elements, the NWD Principles provide guidance for entities seeking to adopt the fundamentals of NWD philosophy within their organization’s…
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ACL: No Wrong Door Key Elements
Description: The Elements in this document reflect the cumulative experience and learnings from these investments and are designed to provide all states with a framework for developing “high…
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ACL: Vaccine Outreach and Person-Centered Decision Support Desk Reference
Description: This one-page desk reference includes person-centered practices for vaccine communication. ADRC/NWD Systems can use this resource to guide staff through discussions with individuals…
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Person-Centered Counseling Training Course - Free Access to Course 1!
Person-centered counseling (PCC) allows individuals to be engaged in the decision-making process about their options, preferences, values, and financial resources.…
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ACL: No Wrong Door Schematic
Description: This schematic lists the four key elements (i.e., State Governance and Administration, Public Outreach and Coordination with Key Referral Sources, Person-Centered Counseling,…
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ACL: Evolution of ADRC/NWD System Vision
Description: This diagram depicts the evolutionary timeline of the ADRC/NWD System vision with corresponding activities included for each date.
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Proactive Vaccine Outreach Strategy: Missouri: COVID-19 Toolkits and Technology Workshops
Key Partners: ADRCs, State Unit on Aging, UCEDD, Division of Developmental Disabilities, MoHealth Net (Medicaid), Assistive Technology Program The UCEDD in Missouri has been disseminating COVID-19…
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PA Link: Person-Centered Counseling Operational Guide and Assessment Form
The Pennsylvania Link to Aging and Disability Resource Office (ADRO) designed the Person-Centered Counseling (PCC) program in order to better guide Pennsylvanians on the wide range of public and…
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ACL: Course Content for Person-Centered Counseling Training Program
Description: The six courses for the ACL person-centered counseling training program is available for download on the PCC page of the ACL NWD website. A brief description of the content covered for…
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New Hampshire's No Wrong Door (NWD) System and Aging and Disability Resource Center (ADRC)s
New Hampshire’s NWD System infrastructure, known as NHCarePath, was supported by the Centers for Medicare and Medicaid Services (CMS) Balancing Incentive Program funding to help establish their…
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ADRCs Poised to Provide Person-Centered Counseling on COVID-19 Risks and Vaccine Decision-Making
Person-centered counseling is all about facilitating informed decision making. Through the use of person-centered counseling, the NWD System will empower individuals to make informed choices about…
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Washington: Person-Centered Options Counseling Standards
Description: Community Living Connections (CLC), Washington State’s NWD System, adopted person-centered options counseling standards driven by person and family-centered practice.…
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Indiana NWD Business Case: Person-Centered Counseling and Care Transition Intervention
Through an Administration for Community Living (ACL) No Wrong Door (NWD) Business Case grant, Indiana demonstrated that 1) person-centered counselors (PCCs) help individuals who need long term…
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Wisconsin: Options Counseling ADRC Operations Manual
Description: This section of the Wisconsin Department of Health Services' ADRC operations manual provides information on the state's options counseling standards,…
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AARP: No Wrong Door: Person- and Family-Centered Practices in Long-Term Services and Supports
Description: This paper presents examples of how seven states are promoting person- and family-centered practice. A toolkit of resources and contacts for states to learn more and a checklist that…
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AARP: ADRC/No Wrong Door 2020 Key Takeaways
Description: This report that highlights state progress toward establishing a high-performing ADRC/NWD System by comparing results from the previous Scorecard and highlighting key themes.…
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ACL: PCC Infographic
Description: This infographic illustrates how states can build their person-centered counseling function through No Wrong Door (NWD) Systems to advance person-centered practices.
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Virginia: Options Counseling Standards
Description: Virginia formed a statewide council made up of many stakeholders, including Centers for Independent Living (CILs), Area Agencies on Aging (AAAs), people with disabilities,…
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New Hampshire: Care Transitions from Facility to Home During the COVID-19 Pandemic
Key Partners: ADRCs, hospital discharge planners, New Hampshire Care Collaborative The Aging and Disability Resource Centers (ADRCs) in New Hampshire (called ServiceLinks) have a long history of…
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Indiana: D-SNP Care Coordination Orientation
Description: Through an Administration for Community Living (ACL) No Wrong Door (NWD) Business Case grant, Indiana demonstrated that 1) person-centered counselors (PCCs) help individuals who need…
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Delaware: Using COVID Funds to Strengthen Critical NWD Partners
Key Partners: 211, Delaware’s Centers for Independent Living (Freedom Center for Independent Living and Independent Resource, Inc.), and the Statewide Independent Living Council Description:…
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WellSky: Impact of COVID-19 on State Agencies & CBOs Serving the Aging Population Webinar
Description: This webinar went over how states are responding to challenges brought on by the COVID-19 pandemic and presented practical tips for managing through a crisis,…
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NQF: Person Centered Planning and Practice Final Report
Description: This report documents the effort to address long-term services and supports (LTSS) that are predicated on a person’s needs, preferences, goals, and desires.…
Includes both person-centered planning and counseling