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ACL: NWD Person-Centered Counseling Defined
The No Wrong Door (NWD) Person-Centered Counseling (PCC) one-pager covers the definition, components, key concepts, and status of PCC. It also includes PCC resources from multiple states.
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Person-Centered Thinking Toolkit
The Office of Healthcare Information and Counseling (OHIC) is pleased to announce a new Person-Centered Thinking (PCT) Toolkit. The PCT toolkit was developed by the National Center on Advancing…
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PA Link: Person-Centered Counseling Operational Guide and Assessment Form
The Pennsylvania Link to Aging and Disability Resource Office (ADRO) designed the Person-Centered Counseling (PCC) program in order to better guide Pennsylvanians on the wide range of public and…
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NQF: Person Centered Planning and Practice Final Report
Description: This report documents the effort to address long-term services and supports (LTSS) that are predicated on a person’s needs, preferences, goals, and desires.…
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NCAPPS: Removing Barriers to Healthcare: A New Era for House Calls?
Description: This resource includes information on how house call visits are a way of providing more inclusive healthcare. It highlights the benefits and challenges of house call visits and features…
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Indiana: D-SNP Care Coordination Orientation
Description: Through an Administration for Community Living (ACL) No Wrong Door (NWD) Business Case grant, Indiana demonstrated that 1) person-centered counselors (PCCs) help individuals who need…
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Indiana: Care Transitions Program Pitch Deck for Hospitals
Description: Through an Administration for Community Living (ACL) No Wrong Door (NWD) Business Case grant, Indiana demonstrated that 1) person-centered counselors (PCCs) help individuals who need…
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Indiana: Care Transition Process Flow
Description: Through an ACL NWD Business Case grant, Indiana demonstrated that 1) person-centered counselors help individuals access HCBS and avoid institutional care in a nursing facility;…
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New Hampshire: NWD Data Collection Form
Description: The NH Data Collection Form is used by the ADRC (i.e., Service Link) statewide network in their Refer7 database. The data collection form can help improve the consistency of the…
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NCAPPS: Better Together - Brain Injury Survivors Building Community
Description: These webinar notes feature conversations with brain injury survivors about their participation in the NCAPPS Brain Injury Learning Collaborative.…
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NCAPPS: Person-Centered Supports in Popular Culture
Description: This webinar features activists with disabilities who discuss how people with disabilities, accommodations, and support are portrayed in pop-culture.…
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NCAPPS: Facilitating Person-Centered Planning
Description: Five Competency Domains for Staff Who Facilitate Person-Centered Planning (attached to this post): this resource can guide hiring, training, supervision, quality improvement activities,…
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NCAPPS: Person-Centered Practice as Anchor and Beacon: Pandemic Wisdom from the NCAPPS Community
Description: This journal article explores how we can maintain and expand person-centered practices during COVID-19. It was written by twelve NCAPPS staff and colleagues who had previously filmed…
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NCI and NCAPPS: Person-Centered Practices in the National Core Indicators Data
Description: This resource highlights examples of existing measures of outcomes of person-centered supports. This resource can help states use NCI data to understand person-centered outcomes of…
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Wisconsin: Options Counseling ADRC Operations Manual
Description: This section of the Wisconsin Department of Health Services' ADRC operations manual provides information on the state's options counseling standards,…
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Wisconsin: Options Counseling Supervisor Observation and Support Tool and Guide
Description: The Wisconsin Department of Health Services developed an Options Counseling Supervisor Observation and Support Tool with an accompanying guide.…
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Support Development Associates: Go-To Guide for Person-Centered Thinking Skills
Description: This website serves as a reference point for those who have participated in SDA training, either in person or online, and is not a substitute for person centered training.…
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CMS: Balancing Choice and Risk PowerPoint
Description: This slide deck provides an overview on the dignity of risk, the importance and meaning of individual choice and self-determination and includes descriptions of individual-specific…
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Wisconsin: Better Serving Private Pay Clients
Description: The Wisconsin ADRC/NWD System has been a leader in providing options counseling to help people use their own resources wisely and avoid or prevent reliance on publicly funded LTSS.…
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Wisconsin: Follow-Up Embedded as a Key Component of Practice
Description: Wisconsin learned the value of follow-up with evidence from consumer satisfaction research. Through consumer satisfaction surveys (including thousands of phone interviews) and site…
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Washington: Person-Centered Options Counseling Standards
Description: Community Living Connections (CLC), Washington State’s NWD System, adopted person-centered options counseling standards driven by person and family-centered practice.…
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Virginia: Options Counseling Standards
Description: Virginia formed a statewide council made up of many stakeholders, including Centers for Independent Living (CILs), Area Agencies on Aging (AAAs), people with disabilities,…
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Charting the LifeCourse Nexus: Tips Sheets for No Wrong Door Systems
Description: These tips sheets developed by the Charting the LifeCourse Nexus provides an overview of how and why to use the Integrated Supports Star as well as the Trajectory and Mapping…
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ACL: PCC Infographic
Description: This infographic illustrates how states can build their person-centered counseling function through No Wrong Door (NWD) Systems to advance person-centered practices.
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AARP: No Wrong Door: Supporting Community Living for Veterans
Description: This paper discusses promising practices on how aging and disability agencies, Veterans Affairs Medical Centers (VAMCs), and Veterans Benefits Offices in seven states have built…
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To contact the ACL/Technical Assistance team, please email: NoWrongDoor@acl.hhs.gov