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ACL: No Wrong Door Key Elements
Description: The Elements in this document reflect the cumulative experience and learnings from these investments and are designed to provide all states with a framework for developing “high…
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ACL: Checkpoints to Access Long-Term Services and Supports
The No Wrong Door (NWD) governing body steers the design, implementation and ongoing administration of the NWD System to streamline access to long-term services and supports (LTSS).…
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ACL: Access Functions within a State’s No Wrong Door System/Aging and Disability Resource Center
Organizations within a state’s No Wrong Door (NWD) System serve as known, trusted community resources that empower, educate and assist individuals with disabilities,…
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PA Link: Person-Centered Counseling Operational Guide and Assessment Form
The Pennsylvania Link to Aging and Disability Resource Office (ADRO) designed the Person-Centered Counseling (PCC) program in order to better guide Pennsylvanians on the wide range of public and…
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ACL: Defining Streamlined Access
Streamlined access to public programs is one function of a No Wrong Door (NWD) System that exists to strengthen how individuals access and enroll in publicly funded Long-Term Services and Supports…
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ACL: Vision for NWD System Governance Checklist
This checklist provides a guide for No Wrong Door (NWD) Systems to assess the strength of their governance and as a measure of progress for states working towards strong governance.
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Access System Mapping Examples
These access system maps from Colorado and Georgia serve as examples for mapping out your own LTSS access system.
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ACL: Partnering with Faith-Based Organizations
This one-pager provides practical steps for organizations in the NWD System to partner with faith-based organizations. It also features examples of states that are partnering with faith-based…
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ACL: No Wrong Door Fact Sheet - March 2025
Description: This succinct fact sheet provides a definition of No Wrong Door and its purpose. It also describes the four key elements of a No Wrong Door system and tells you how to connect with ACL…
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ACL: Health and Social Care Information Technology Landscape - Key Considerations for Federal, State, and Community Partners
In April 2024, the Administration for Community Living (ACL), with support from EMI Advisors (EMI), launched the Multi-State Information Technology (IT) Learning Collaborative for cross-agency state…
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Proactive Vaccine Outreach Strategy: Georgia Collaborative Promotes a No Wrong Door Approach to Vaccine Outreach
Key Partners: ADRCs, Areas Agencies on Aging, Centers for Independent Living, State Unit on Aging, Assistive Technology Program, University Centers for Excellence in Developmental Disabilities,…
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ACL: Strategies for Coordinating on Vaccine Outreach
Description: States and local governments were allocated millions of dollars for COVID-19 vaccine outreach efforts. While these resources are much-needed given the impact of the pandemic,…
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Virginia: Self-Referral to NWD System
Description: Virginia has established a self-referral option for individuals using their NWD website. This video explains how it is done through their statewide NWD partner IT system called CRIA.…
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North Dakota Care Transitions and Diversion Activities: Informed Choice Initiative
North Dakota is rolling out a large statewide initiative to expand access to home and community-based services (HCBS) by leveraging their Money Follows the Person (MFP) program and No Wrong Door…
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ACL: NWD Sustainability Learning Series Summary
In 2024, ACL hosted a four-part peer action learning series on the key elements of a No Wrong Door (NWD) System with a lens towards sustaining and financing each function.…
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ACL: ADRC COVID Grant Overview and Highlights
ACL recognizes the unprecedented response by the 55 state and territory ADRC COVID Grantees during two and a half very chaotic pandemic years to not only support the immediate needs of the people…
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No Wrong Door Sustainability Series: Streamlined Access PAL
Participants joined this Peer Action Learning (PAL) call for small and large group discussion about streamlined access within the No Wrong Door (NWD) vision.…
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Maryland: The Maryland Department of Aging and 211 Maryland Partner to Expand Reach of Maryland Access Point
Description: This press release announced a new partnership between the Maryland Department of Aging and 211 Maryland to increase access to aging and disability information.…
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New York: NY Connects - Your Link to Long Term Services and Supports Slide Deck
Description: This slide deck was created by the New York Office for the Aging for the NWD System Business Case Toolkit to make a case for No Wrong Door with managed care plans as the audience.…
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AARP: No Wrong Door: Person- and Family-Centered Practices in Long-Term Services and Supports
Description: This paper presents examples of how seven states are promoting person- and family-centered practice. A toolkit of resources and contacts for states to learn more and a checklist that…
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NQF: Person Centered Planning and Practice Final Report
Description: This report documents the effort to address long-term services and supports (LTSS) that are predicated on a person’s needs, preferences, goals, and desires.…
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AARP: ADRC/No Wrong Door 2020 Key Takeaways
Description: This report that highlights state progress toward establishing a high-performing ADRC/NWD System by comparing results from the previous Scorecard and highlighting key themes.…
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ACL: No Wrong Door Medicaid Administrative Claiming and State Health Information and Counseling Programs
No Wrong Door Medicaid Administrative Claiming (MAC) is available for activities that support the efficient and effective administration of the Medicaid program.…
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ACL: NWD Sustainability Learning Series Summary
In 2024, ACL hosted a four-part peer action learning series on the key elements of a No Wrong Door (NWD) System with a lens towards sustaining and financing each function.…
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ACL: Changes in HCBS Programs in Response to COVID-19
Description: In response to the COVID-19 emergency, states are receiving federal approval for modifying their Medicaid HCBS waivers in a variety of ways.…
NWD Technical Assistance Community
A collaboration space for No Wrong Door (NWD) community and partners