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ACL: No Wrong Door Fact Sheet
Description: This brief fact sheet provides an overview of the No Wrong Door (NWD) System and definitions of the four NWD Key Functions: 1) Public Outreach & Coordination with Key Referral Sources;…
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ACL: No Wrong Door Key Elements
Description: The Elements in this document reflect the cumulative experience and learnings from these investments and are designed to provide all states with a framework for developing “high…
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ACL: No Wrong Door System Principles
Description: Complementing the No Wrong Door (NWD) Key Elements, the NWD Principles provide guidance for entities seeking to adopt the fundamentals of NWD philosophy within their organization’s…
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ACL: Checkpoints to Access Long-Term Services and Supports
The No Wrong Door (NWD) governing body steers the design, implementation and ongoing administration of the NWD System to streamline access to long-term services and supports (LTSS).…
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ACL: Streamlining Access to Public Programs
Streamlined access to public programs is one function of a No Wrong Door (NWD) System that exists to strengthen how individuals access and enroll in publicly funded Long-Term Services and Supports…
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ACL: No Wrong Door Schematic
Description: This schematic lists the four key elements (i.e., State Governance and Administration, Public Outreach and Coordination with Key Referral Sources, Person-Centered Counseling,…
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PA Link: Person-Centered Counseling Operational Guide and Assessment Form
The Pennsylvania Link to Aging and Disability Resource Office (ADRO) designed the Person-Centered Counseling (PCC) program in order to better guide Pennsylvanians on the wide range of public and…
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ACL: Access Functions within a State’s No Wrong Door System/Aging and Disability Resource Center
Organizations within a state’s No Wrong Door (NWD) System serve as known, trusted community resources that empower, educate and assist individuals with disabilities,…
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Access System Mapping Examples
These access system maps from Colorado and Georgia serve as examples for mapping out your own LTSS access system.
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ACL: Strategies for Coordinating on Vaccine Outreach
Description: States and local governments were allocated millions of dollars for COVID-19 vaccine outreach efforts. While these resources are much-needed given the impact of the pandemic,…
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ACL: Partnering with Faith-Based Organizations
This one-pager provides practical steps for organizations in the NWD System to partner with faith-based organizations. It also features examples of states that are partnering with faith-based…
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ACL: Vision for NWD System Governance Checklist
This checklist provides a guide for No Wrong Door (NWD) Systems to assess the strength of their governance and as a measure of progress for states working towards strong governance.
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Virginia: Self-Referral to NWD System
Description: Virginia has established a self-referral option for individuals using their NWD website. This video explains how it is done through their statewide NWD partner IT system called CRIA.…
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New York: NY Connects - Your Link to Long Term Services and Supports Slide Deck
Description: This slide deck was created by the New York Office for the Aging for the NWD System Business Case Toolkit to make a case for No Wrong Door with managed care plans as the audience.…
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AARP: No Wrong Door: Person- and Family-Centered Practices in Long-Term Services and Supports
Description: This paper presents examples of how seven states are promoting person- and family-centered practice. A toolkit of resources and contacts for states to learn more and a checklist that…
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AARP: ADRC/No Wrong Door 2020 Key Takeaways
Description: This report that highlights state progress toward establishing a high-performing ADRC/NWD System by comparing results from the previous Scorecard and highlighting key themes.…
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Proactive Vaccine Outreach Strategy: Georgia Collaborative Promotes a No Wrong Door Approach to Vaccine Outreach
Key Partners: ADRCs, Areas Agencies on Aging, Centers for Independent Living, State Unit on Aging, Assistive Technology Program, University Centers for Excellence in Developmental Disabilities,…
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NQF: Person Centered Planning and Practice Final Report
Description: This report documents the effort to address long-term services and supports (LTSS) that are predicated on a person’s needs, preferences, goals, and desires.…
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Maryland: The Maryland Department of Aging and 211 Maryland Partner to Expand Reach of Maryland Access Point
Description: This press release announced a new partnership between the Maryland Department of Aging and 211 Maryland to increase access to aging and disability information.…
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NASHP: States Strategies in Securing Home- and Community-Based Services during COVID-19
Description: In the past two months, 35 states have rapidly amended their Medicaid home- and community-based services for older adults and their family caregivers to ensure access to long-term…
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AARP: The American Rescue Plan & Older Adults: Opportunities and Resources for Local Leaders
Description: This report provides an overview of the Department of Treasury's guidance and highlights the ways local leaders can use the act to address community needs related to transit and…
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ADRC COVID Grant Overview and Highlights!
ACL recognizes the unprecedented response by the 55 state and territory ADRC COVID Grantees during two and a half very chaotic pandemic years to not only support the immediate needs of the people…
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AARP: Effective Transitions between Care Settings
Description: This brief details six ways states can measure and improve their care transitions programs between acute and long-term services and supports settings.…
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North Dakota Care Transitions and Diversion Activities: Informed Choice Initiative
North Dakota is rolling out a large statewide initiative to expand access to home and community-based services (HCBS) by leveraging their Money Follows the Person (MFP) program and No Wrong Door…
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WellSky: Impact of COVID-19 on State Agencies & CBOs Serving the Aging Population Webinar
Description: This webinar went over how states are responding to challenges brought on by the COVID-19 pandemic and presented practical tips for managing through a crisis,…